Q.Q Nail Supply understands that returning products is a part of doing business on the internet. Below please read carefully our process. If you are not satisfied with your purchase, we will gladly help you to return your product, we will do the best we can to make things right, when it falls within the guidelines below.
To return items purchased from Q.Q Nail Supply, follow the instructions below.
All returns must be authorized to be returned. To obtain a Return Authorization Number email email@example.com
Q.Q Nail Supply is not responsible for color variations in: gel polish, lacquer, dipping powder or matching sets as well as differences from your computer to the actual which are all out of our control.
SHIPPING: Product damage and shortages must be reported to Q.Q with 24 hours of receipt of delivery. Damages must be noted on the Delivery Receipt and with the driver prior to signing for acceptance of goods. NO EXCEPTIONS ALLOWED.
RETURN POLICY: We accept returns of undamaged goods, in the original packaging, within 15 days of delivery. A 25% fee may be charged upon inspection. Customer is responsible for 2-way shipping charges. Custom orders, gels, lacquer, liquids, powders, closeouts, furniture, spas and time dated items may not be returned.
DISCLAIMER: Q.Q Nail Supply is not responsible for changes of manufacturing components, specifications or color which may differ from literature, web sites or other promotional items.
WARRANTY: All warranties are from the manufacturer and not from Q.Q Nail Supply. Shipping costs are not covered and you are responsible for all shipping charges.
- Items must be within 30 days of shipment
- All items must be in the original packaging, and in good condition.
- Upon inspection, the item has to be in resalable condition.
Q.Q Nail Supply Return Department:
732 West River Drive
Davenport , IA 52802
NON-RETURNABLE ITEMS: Some items are not able to be returned including:
Clearance items or discontinued items
- Items with broken product seals
- Items that are subject to Manufacturer's Return Policy or Warranty
- Items that have been damaged through customer use or abuse.
- Custom order or drop ship special order items which include all pedicure spas and furniture
- Nail polish, gel polish, gel, electric files, implements, drill bits or used acrylic and liquid
DEFECTIVE, DAMAGED IN SHIPPING, OR INCORRECT ITEMS: For the purposes of this policy, the term "Defective" refers to out-of-box defects only. Any other defects, flaws or product failure would fall under Warranty (see above).
All authorized returned items are subject to restocking fee.
All items are subject to a 10% restocking fee on all returnable items within the 15 days of the purchasing date depending on their condition when returned.
If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.
For example, if you spent $160 but returned an item(s) that cost $40, you no longer qualify for free shipping. Free shipping is for orders over $150, your order total is now $120 after your return. Therefore, you are responsible for the shipping cost.
If you have any further questions regarding this policy, please call our customer service at 563-639-9098.
What is a reasonable restocking fee? It is the percentage of the item’s price depending on type of item and condition when it is returned. Our restocking fee is 10%.